Last updated: 15 July 2026
1. Overview
Urgent Visa respects your privacy and aims to handle personal information fairly, lawfully and transparently. This Privacy Policy applies when you visit urgentvisa.co.uk, contact us, submit an enquiry or purchase a consultancy service.
For the purposes of applicable UK data protection law, Urgent Visa is the organisation responsible for deciding how personal information submitted through this website is used.
2. Information we may collect
Information you provide may include your name, email address, telephone or WhatsApp number, passport nationality, UK immigration or residence status, destination, travel dates, travel purpose, previous visa history, employment or study information, family or host details, payment or order references, and messages sent to our team.
Where necessary for a service, you may separately provide copies of travel or identity documents. Do not send highly sensitive documents through an unsecured channel unless a member of the team has confirmed an appropriate method.
Technical information may include IP address, browser and device type, pages visited, approximate location, referral source and cookie or analytics data.
3. How we use information
- To respond to enquiries and provide requested consultancy services.
- To review travel circumstances and prepare relevant checklists, forms or supporting material.
- To communicate about appointments, payments, documents and service progress.
- To maintain records, prevent misuse and protect the website and our business.
- To improve website performance, content and customer experience.
- To comply with legal, regulatory, accounting and dispute-resolution obligations.
4. Legal bases
Depending on the activity, we may process information because it is necessary to take steps requested before entering a contract, to perform a contract, to comply with a legal obligation, for legitimate business interests that do not override your rights, or because you have given consent. You may withdraw consent where consent is the applicable basis.
5. Sharing and international transfers
We may use trusted service providers for website hosting, email delivery, customer management, payments, analytics, communications and secure document handling. They should only process information for the agreed purpose and subject to appropriate safeguards.
Information may also be disclosed where required by law, to protect legal rights, to investigate fraud or misuse, or as part of a genuine business restructuring. We do not sell personal information to advertisers.
Some technology providers may process data outside the United Kingdom. Where this occurs, we aim to use recognised safeguards required by applicable data protection law.
6. Retention and security
We keep personal information only for as long as reasonably necessary for the service, legal obligations, record keeping, complaints and the establishment or defence of legal claims. Retention periods differ depending on the type of record.
We use reasonable technical and organisational measures intended to protect information from unauthorised access, loss or misuse. No website, email or internet transmission can be guaranteed to be completely secure.
7. Your data protection rights
Subject to applicable law and exceptions, you may request access to personal information, correction of inaccurate information, deletion, restriction, objection, portability, or withdrawal of consent. You may also complain to the UK Information Commissioner’s Office.
We may ask for information to verify identity before responding to a rights request.
9. Children
Our services are intended for adults arranging travel for themselves or others. We do not knowingly collect personal information directly from children without appropriate involvement from a parent or guardian.
10. Changes to this policy
We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page with an updated date.
11. Contact us
Questions or data protection requests can be sent to info@urgentvisa.co.uk, by telephone on +442422717408, or by post to 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.